Refund Policy

Last updated: December 2024

1. 30-Day Return Period

We offer a 30-day return period from the date of delivery. To be eligible for a return, your PlantPal system must be in the same condition as when you received it, with all original packaging and accessories included.

2. Refund Process

To initiate a return, please contact our customer service team:

• Email: returns@plantpal.ph
• Phone: +63 2 8123 4567
• Provide your order number and reason for return

Once your return is approved, we will provide return shipping instructions.

3. Refund Timeline

• Returns are processed within 3-5 business days of receipt
• Refunds are issued to the original payment method
• Bank processing may take 5-10 business days
• You will receive email confirmation once refund is processed

4. Return Shipping

For defective products or our error, we will provide prepaid return shipping. For other returns, customers are responsible for return shipping costs. We recommend using a trackable shipping method.

5. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or normal wear
• Items returned after 30 days
• Products missing original packaging or accessories
• Custom or personalized orders

6. Warranty Claims

For defective products within the warranty period, we will repair or replace the item at no charge. Warranty claims do not require return shipping charges.

7. Partial Refunds

Partial refunds may be issued for:

• Items with obvious signs of use
• Items missing non-essential accessories
• Items returned damaged due to customer handling

8. Refund Exceptions

Refunds may be denied for returns that do not meet our policy requirements. We reserve the right to refuse returns that appear to violate these terms.

9. Contact for Refunds

Questions about refunds or returns? Contact our customer service team:

Email: returns@plantpal.ph
Phone: +63 2 8123 4567
Hours: Monday-Friday, 9AM-6PM PHT
Address: 123 Green Street, Makati City, Philippines 1234